A WhatsApp agent collects hunting dog injury claims in the field — 68 complete files recorded, 75% resolved in under 30 minutes.
An insurance broker manages claims reporting for a network of local hunters' federations in France. Each year, these federations handle several thousand claims related to hunting dogs — accidents, injuries, deaths. Claims are generally reported by phone or email, with a requirement to provide documents such as the insurance certificate, the veterinarian's invoice, the ICAD passport, and the policyholder's bank details (RIB). Files are often incomplete and require many back-and-forth exchanges to collect supporting documents.
Modernize the first notice of loss (FNOL) so that hunters and their representatives can submit all information and supporting documents from the very first contact. The goal is to obtain structured data while keeping the field experience simple — especially during a drive hunt or an outing. Claims can vary (injured or deceased dog, civil liability, damage to weapons), making manual collection time-consuming.
Deployment of a WhatsApp conversational agent, accessible via a QR code printed on the documentation provided by the federations. By scanning this QR code, the claimant starts a WhatsApp conversation with the Teemant agent, which follows a business guide. This guide lists the essential fields for a complete file: dog and owner identification, contact details, date/time/location of the accident, hunting context (drive hunt, small game, other), description of circumstances, and mandatory attachments (insurance certificate, hunting license, veterinarian invoice, death certificate if applicable, RIB).
The agent checks the information provided and requests missing documents before forwarding the file to the claims team.
Each federation now provides a QR code to its members. By scanning it, the hunter (or their representative) starts a WhatsApp conversation with the Teemant agent. This channel is ideal for field situations: users take photos of documents with their smartphone and upload them directly in the chat.
The system automatically identifies files — veterinary certificate, invoice, insurance certificate, RIB, hunting license — and links them to the file. In some cases, the same user submits several claims on behalf of others, which is why some numbers appear multiple times in the statistics.
The project's success relies on a carefully defined business guide created with the broker and the federations. This guide breaks down the claim into around sixty fields and questions: dog name, customer code, owner contact details, date and location of the accident, type of hunt (big game drive hunt, small game, other), detailed circumstances, dog status (injured, deceased), presence of witnesses and their contact details, and more.
The guide specifies required documents depending on the scenario — veterinarian invoice and certificate for an injured dog, death certificate and pedigree for a deceased dog — ensuring consistent data and making it easy to activate new claim types quickly, such as civil liability or weapon damage.
Once the answers are validated, the agent compiles a digital file and sends it directly to the broker's claims system. Teams receive a notification containing all information and attachments. If there is an inconsistency — a missing date, a missing document — the agent alerts the claimant in real time.
Early feedback indicates that federations value the simplicity of the service and shorter turnaround times. Users find it convenient to report a claim from the field without forms or travel, and handlers receive complete files without re-keying.
Building on this success, the broker plans to extend the scope to other hunting-related claims:
When a hunter causes damage to third parties. The business guide can request information about the victim, the damaged item, the circumstances, and collect the necessary photos.
Rarer, but requires specific questions — weapon type, description of damage, circumstances of the incident, and more.
The guide model makes it possible to add these journeys quickly without starting from scratch. Each new flow keeps the solution's DNA: structured collection, data validation, and automatic integration into the broker's systems.
This use case demonstrates Teemant's ability to simplify claims reporting for specialized players via channels that fit users' reality. By eliminating re-entry and ensuring file integrity, the broker and federations gain efficiency while offering members a modern service.